ben's botanicals - quality plants direct from the grower
Frequently Asked Questions
HOW WILL MY ORDER BE DELIVERED?
All orders are sent with Royal Mail and are carefully packed in our custom-made plant packaging, designed to fit through your letterbox wherever possible. 🌱📦
Orders are dispatched as soon as possible after they’re placed. During particularly busy periods, dispatch may take a couple of extra days, but we’ll always get your plants on their way to you as quickly as we can.
If you order multiple plants or plants from our 9cm range, your order may be too large for letterbox delivery and will be packaged accordingly but still in our super packaging.
WHAT SHOULD I DO ONCE I RECEIVE MY ORDER?
When your plants arrive, open your package as soon as possible and give them a little care after their journey. 🌱
If you’ve ordered plug plants, we recommend potting them on as soon as you receive them to help them settle in and continue growing.
Our 9cm plants are garden-ready, so they can be planted out when conditions are suitable.
For a step-by-step guide on what to do when your plants arrive, take a look at our handy Guides.
CAN I ORDER IN ADVANCE?
We don’t currently offer a pre-ordering option through the website, but it’s something we may introduce in the future. 🌱
If there’s a particular plant or variety you’d like to order in advance, feel free to get in touch with us by email. We’ll always do our best to help with specific requests where we can.
HOW CAN I CONTACT BEN'S BOTANICALS?
You can get in touch with us using the contact form below! 🌿
Simply fill in your details and your message, and we’ll get back to you as soon as we can.
ARE YOU A TRUSTED SELLER?
Absolutely! 🌱 We’ve built our reputation by providing healthy plants, careful packaging and great customer service.
We’re proud to have over 2,800 positive reviews on eBay and 99.9% positive feedback overall from our customers.
Your plants are in safe hands from the moment you place your order to the moment they arrive at your door. 💚